12/31/2022 0 Comments Limechat create account![]() ![]() And no one has the time to read through the FAQs. Most of the time, these simple questions convince them to make the purchase. A lot of people don’t just get convinced when they visit a website for the first time. They will be able to respond to even 2-3 sentences of queries. Limechat uses first level 3 AI i.e., a human-level chatbot. ![]() Limechat is the first level 3 AI chatbot for e-commerce. Nikhil and Aniket being deeply passionate about AI exited Konscience, news and social media analytics platform for political campaigning to start Limechat. How cool is that? You get to know everything about the product from pricing to variations without having to go to the website. On the other hand, an ECom brand has made a good sale to Aniket through Whatsapp. The personal frustration has led them to talk to a lot of companies. They tend to lose a lot of potential customers. This kind of waiting time would not work for e-commerce companies. It takes around 1-8 hours of turnaround time for even simple problem resolution. When it takes an extremely complicated process and time to solve a simple problem, you start looking for opportunities to improve it. During the same time, Nikhil and Aniket were facing issues with small things like getting the internet service changed, phone number changed, and whatnot. As a result of which, a lot of e-commerce businesses didn’t want to pay Amazon commissions and moved to their own online shops. The pandemic pushed retail spending much more than expected. Nikhil and Aniket, the co-founders of Limechat strongly believed in the problem statement they are solving which led to the next step in conversational marketing - World’s first level 3 conversational AI. When you believe in something so strong, it goes a long way. They believe that they won’t be able to break them. Why? They are used to being chained with the same chain since they were small. Still, the elephants never try to break them. This allows brands to increase campaign conversions by 3x, reduce support workloads by 70%, and improve customer satisfaction.Have you ever noticed how big elephants are chained using small, thin chains? These chains are not strong enough to hold them. LimeChat’s WhatsApp Retention Campaigns help brands engage customers on WhatsApp at critical points in their buying journey, from abandoned checkout to feedback to win-back of existing users. LimeChat’s assistant lets the brand instantly respond to customer queries throughout the buying journey, from product discovery to checkout to returns. The startup, founded in 2020 by Aniket Bajpai and Nikhil Gupta, creates enhanced user experiences for D2C brands and consumers through AI chatbots. As we continue to build a category-defining SaaS company for global eCommerce brands, with Stellaris’ track record in building global SaaS leaders and defining growth stories of leading D2C brands, we could not think of a better partner to support us in this journey,” said Nikhil Gupta, co-founder, LimeChat. Our growing client base stands testimony to the impact we have been able to generate for businesses. LimeChat was conceived with the mission to help brands leverage conversational mediums and powerful automation to create the most compelling user experiences. “Despite spending a lot of energy, human resources and capital, some stellar brands miss out on delivering quality customer experience and support. LimeChat has raised USD 4.2 million in seed funding led by Stellaris Venture Partners, with participation from Pi Ventures, Titan Capital and marquee angel investors. ![]()
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